Shipping policy
We want your order to reach you quickly and without fuss. Here's everything you need to know.
Order Processing
Orders are processed within 1-2 business days of being placed (Monday to Saturday, excluding public holidays). Once your order is packed and handed to our logistics partner, you'll get a confirmation with your tracking details.
Delivery Timeframes
We ship PAN India. Estimated delivery times after dispatch:
| Location | Estimated Delivery |
|---|---|
| Metro cities | 2-4 business days |
| Rest of India | 5-7 business days |
Delivery times are estimates, not guarantees. Delays can occasionally happen due to high-volume periods, weather, or courier constraints outside our control. If your order is running late, reach out and we'll sort it.
Shipping Charges
Free. Every order, every time. No minimum required.
Order Tracking
You'll receive a tracking link via email/SMS once your order is dispatched. Use it to follow your package in real time. If you don't receive tracking details within 48 hours of placing your order, write to us at sales.manager@havmoca.com.
Pincode Availability
We serve most pincodes across India. A small number of locations aren't serviceable by our logistics partner. If your pincode falls outside our delivery network, we'll notify you promptly and issue a full refund. No hassle.
Damaged or Missing Orders
If your order arrives damaged or doesn't show up at all, email us at sales.manager@havmoca.com within 48 hours of the expected delivery date. Include your order number and a photo of the damage (if applicable). We'll make it right.
Cash on Delivery
We currently accept prepaid orders only. COD is not available at this time.
International Shipping
We don't ship outside India right now. Stay tuned.
Questions?
Write to us at sales.manager@havmoca.com. We're responsive and we actually read our emails.